Case Study: Ground Handling Services

Table of Contents

Customer

Company that offers the mainGround Handling services leader in Chile and Ecuador. In SCL, it has more than +150 motorized equipment and more than +800 non-motorized equipment.

Challenge

The external service that was in charge of maintenance and spare parts supply did not have the same objectives and alignments as the company.

The GSE equipment fleet was significantly deteriorated, with low availability and reliability for operation. The organization was reactive, without planning, engineering support and continuous improvement, with high repair lead times.

Levers

Define a structure, functions (planning, engineering, continuous improvement, execution, etc.), roles, responsibilities and profiles.
Dimensioning the maintenance capacity and raising awareness according to the productivity rate.
Model a performance management system (KPI’s) and internal governance.
Design an outsourcing model for experts in the supply of spare parts.
Implement best practices through the Lean approach to minimize losses and “Train the Trainer” philosophy.

Results

-20%

Maintenance cost through the design of an organizational structure and sizing of the area’s capacity.

+16%

Fleet availability, with greater visibility and shorter repair times.

3X

return on investment.