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Case Study: Transportation Company

Integral Planning

Customer

Transportation company that has 1.3 MM passengers daily, with a fleet of approx. of 2,000 buses with multiple depots and services in Santiago.

Challenge

There was a high level of costs generated by operational inefficiencies and planning and programming errors.

There was a low synchronization of these processes with the strategic needs and operational reality of the company.

Profitability per service was to be maximized.

Levers

  1. Redesign the tactical management process to manage the execution control and strategic framework involved.
  2. Redesign roles and functions for the new process.
  3. Create design efficiency and performance indicators by service.
  4. Implement the performance management process, tactical and strategic, defining metrics, instances and decision rules.

Results

+0,98%

In the fulfillment of the schedule in the customer’s processes.

6X

return on investment.

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